Support
Questions, ideas or a problem with a pod? Write to us and a person will answer, usually within two working days.
Email: hello@ninjalit.com
Pods
A pod will not join
Check the spare phone is online, then scan the code again from the Pods step. You can also open pod.ninjalit.com and type the room code and PIN shown in the app.
No sound on a pod
Tap the pod screen once to turn sound on. Turn off silent mode and Do Not Disturb, and turn the volume up.
A pod drops out
Keep the pod plugged in or charged and its screen on. The pod page keeps the screen awake where the browser allows it; on older phones set auto-lock to Never during training.
Wave does not react
Allow the camera when the pod asks, keep the camera clear and the room lit, and choose a higher wave sensitivity on the Pods step.
Your data
Where are my results?
On the phone or tablet that runs NinjaLit. They are not stored by us, so deleting the app deletes them.
Moving to a new phone
Your results come with you in a device backup or transfer of the old phone.
Plans
Cancel or change a plan
Subscriptions are managed by Apple: open Settings, tap your name, then Subscriptions.
Schools and clubs
Write to us for the Team / School plan and invoice billing.